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About our products, delivery times, how to pay, contact us and returns. |
| About Our Products Most of our products are personalised and handmade to order. The artwork, (all designed by Jo) is printed on paper, bonded on to birch plywood and then laminated. Most items are decorative and are designed to be hung on a bedroom or nursery wall. They are not intended to be used as toys. |
| Delivery Times Because each order is personalised, and not a stock item, it usually take between 5 - 10 working days to be dispatched. All our prices include postage and are dispatched to the U.K Mainland by 2nd class mail. |
| How to pay ........................ there are three ways you can pay. |
| 1. By internet, using the shopping trolley and paying by credit/debit card using the PayPal secure site. |
| 2. By post, using the printable order form and paying by cheque made payable to 'The Marmalade Cat' 2 Oberon Close, Bilton Rugby, Warwickshire, CV22 6LZ (this may extend the delivery time whilst the cheque clears) |
| 3. If you do not have the facilities to print off an order form, simply write down your order requirements and send it, together with a cheque, to the above address. |
| Posting Abroad.........Add £2.00 per item for Mainland Europe and Southern Ireland. Add £3.00 per item for all other countries. |
| Ways you can contact us |
| By Post:-The Marmalade Cat, 2 Oberon Close, Bilton, Rugby, Warks CV22 6LZ |
| By Telephone:- 01788 811232 |
| By e-mail:- jo@themarmaladecat.co.uk |
| Returns. We hope that you will be satisfied with your purchase. In the event that the goods you receive are damaged, incorrect or faulty, please contact us first. (Do not return the item until you have done so.) If your order does not arrive within 15 working days from the advised date of dispatch, (this is the length of time we are required to wait before the Post Office acknowledges a parcel as being lost) contact us and we will send out a replacement.
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